Compliance and Enforcement
College inspectors are guided in their compliance and enforcement activities by the Ontario College of Trades and Apprenticeship Act, 2009 (Act), the regulations made under the Act (including those setting out the scopes of practice for trades), and the College’s compliance and enforcement policy.
The key guiding principles in the compliance and enforcement policy are that the College’s compliance and enforcement activities are to be carried out in the public interest, and that they are to be risk-based, consistent, proportionate, and transparent.
One of the College’s objects is to address compliance and enforcement issues in respect of matters within the jurisdiction of the College, including promoting compliance with the prohibitions established by sections 2, 4 and 81 of the Act, and taking appropriate enforcement action.
When faced with a breach of the Act and regulations, College inspectors may choose from a range of compliance tools—such as education, warnings, notices of contravention, and charges under the Provincial Offences Act, 1990. In exercising their discretion and determining the appropriate compliance tool to be used in the circumstances, the inspectors will consider the factors set out in the Act and in the compliance and enforcement policy.
Ontario’s journeypersons and apprentices are professionals who are held to high standards of practice. The College has the duty to investigate any complaints of professional misconduct, incompetence or incapacity that are made against its members. The College strives to ensure fair and impartial treatment for its members while protecting the public.
Members will be subject to inspections and investigations as a part of the complaints/incidents and enforcement processes.
Members as well as non-members may be subject to tickets/charges for offences.
Members have the right to hear and respond to all complaints formally made against them throughout the complaints/incidents and enforcement process.
Three committees will consider complaints and evidence against the member and rule on their findings.
Members have a right under law to appeal decisions to the Divisional Court of Ontario.
To make a complaint or report an incident, please complete the Complaints Form (pdf) and send it to the College by mail, fax, email or by calling the Complaints Line.
Telephone: GTA: (647) 847-3000 Toll-free: (855) 299-0028, ext. 3
Enforcement Stats – July 2017